When you’ve been a real estate agent for any length of time, you meet some wonderful  people along the way. If you do a good job for them, they will usually use you again. If  you do a great job for them, they will also refer their friends, family, co-workers,  neighbours and other acquaintances to you. They wouldn’t refer anyone to you unless they were absolutely sure you wouldn’t make them look bad by not giving their referral  outstanding service. The Brian Kondo Real Estate Team’s Mission Statement reflects  this core value:


 

The mission of the Brian Kondo Real Estate Team is to provide such outstanding service when assisting our clients with their real estate needs, that they will have no hesitation in using our services again or recommend us to their friends, relatives and acquaintances. In short, we want “A CLIENT FOR LIFE!”

Henry and Sue are an example of what I’m talking about. They are a wonderful couple  who have used me and my team to sell 3 homes and buy another. They have also  referred friends, family, co-workers and the next-door-neighbour of the last home I sold  for them in Ajax. All told, there have been 9 sets of people (and counting) they have  referred to me and my team over the years! Now, if any of the referrals told Henry and  Sue that our service was just “OK”, they would have probably thought twice about  referring us to anyone else. However, it is the goal, the mission, of my team to provide  great, outstanding service vs. just good service.


One of the ways we provide outstanding service is to give great advice and to always  keep our client’s best interest in mind during offer negotiations. When I sold their last  home, after numerous counter-offers back and forth between Henry and Sue and the  buyers, we eventually came to a point where the buyers gave Henry and Sue a final, take it or leave it offer. It was close enough to accept but I knew that Henry and Sue would feel bad if they did, especially since it was just below the price range I had given  them before we listed, so I suggested they stick firm and counter with the same price as  our last offer. I keep track of the market and I was confident they would eventually get  their price, even though the offer from these buyers was very close. If I thought there  was a chance that this was the best they would be able to get, I would have strongly  suggested they accept. If you’re a past client of mine, you know what I’m going to say  now – that’s there’s nothing more powerful than countering with the same price twice in  a row. Well, the offer did die. However, after a few days, I touched base with the  buyer’s agent to see if they had purchased anything else yet. They hadn’t, the offer was revived and the buyers accepted the price we last countered with.


Needless to say, Henry and Sue were extremely happy. They even told me they  appreciated the fact I didn’t pressure them to accept the first offer, even though it was a  pretty good one. And that’s just one of the reasons I think they continue to be keep us in mind when someone they know needs a real estate agent.



You can find a testimonial they sent me below.


 

I met Brian in 1992 when I was looking to sell my home. He provided me with the information I was looking for and even though I did not engage him at the time, there were no issues when I called again in 1996.


I started using his services in 1996 and have used Brian's services to purchase one home and sell three homes with the last sale being August 2015.


Over the last 25 years I have continued to used Brian and recommend him to family and friends (who have also used his services) because he has always been open and upfront in his approach to marketing and selling my home. He doesn't over value your home to get your listing. Also, I have found him to be extremely knowledgeable of the Durham real estate market which allows him to value your home adequately. The three homes I have sold with Brian have all been within the range of value he initially presented.


I believe Brian's best value is his guidance during the offer process. He does not pressure you to sell your home if it is not in your best interest. I believe he looks out for his client's best interest rather than trying to get a quick sale.


I will continue to recommend him to family and friends.

Henry & Sue

Thanks for reading today's BLOG!

 

Brian Kondo
Sales Representative / Team Leader
The Brian Kondo Real Estate Team
Re/Max Hallmark First Group Realty Ltd.
905-683-7800 office
905-426-7484 direct

brian@briankondo.com
www.BrianKondo.com

 

Homesellers - Find Out What Homes in Your Neighbourhood are Selling For!
You can receive a FREE computerized printout of ALL recent Home Sales and
Current Listings in your neighbourhood.  Visit:
www.BrianKondoTeam.com/gold_findout.


Best Buy Hotlist - You can receive a FREE list of the 10 Best Buys in your
specific price range sent to you at No COST or OBLIGATION.  Visit:
www.BrianKondoTeam.com/gc_bestbuys.

 

Your Home Sold Guaranteed or I'll Buy It!* No Gimmicks! For a Free Special Report that Details my Guaranteed Sale Program, visit: www.BriansGuaranteedSaleProgram.com.
 

Remember, your referrals change lives! We donate a portion of our income on every home sale to a great worthy cause like SickKids Hospital. To find out more visit: www.ReferForSickKids.com.


If you or anyone you know is considering making a move in the next little while, give me a call or pass on my number ... 905-683-7800 (Office) or 905-426-7484 (Direct).



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